Refund policy · Daawa

We want you to pay with peace of mind. Plans and add-ons are paid once per event; this is how refunds work.

1. When you get a full refund

Within 7 days of paying, as long as the invitation has not been sent (none of its links has been opened).
If we cannot unlock what you paid for because of a fault on our side that we do not fix within a reasonable time.
If the same order was paid twice, we refund the duplicate in full.

2. When it cannot be refunded

After the invitation has been sent and opened by guests, because the service has been delivered.
After the event has ended.
Add-ons that have been used (for example the seating planner after guests were seated, or check-in after the event day).

We may look at special cases, such as an event cancelled for reasons beyond your control; message us and we will try to find a solution, like moving the plan to another event.

3. How to ask for a refund

Message us on WhatsApp with the order code (e.g. DW-1234) and the reason. We usually reply within two working days.

4. How the money is returned

Card: refunded to the same card through the payment gateway; it usually appears within 5 to 10 working days depending on your bank.
Bank transfer: refunded to the same account the money came from, less any bank transfer fees.
Refunds are made in the original currency. After a refund the event goes back to the Free plan and its limits.

5. Unfinished orders

A transfer order with no receipt after 48 hours is cancelled automatically, at no cost. If you transferred the money after the order was cancelled, message us and we will unlock it or return it.